ROUGH UI Mockups and Project Analysis

Josh and I have been studying the specifics behind the project.  We pulled the following requirements for the BlackBerry app from the specification documentation....

1. A screen which displays the available tickets.
2. A summary screen for technician to review ticket
3. Ability to choose the technical complexity(h,m,l) of the ticket
4. Ability to choose if the required equipment is available for the ticket
5. Ability to select that the ticket has been acknowledged via a call,email,etc to the customer
6. Once the tech is customer facing, ability to verify tier of assignment
7. Once the tech is customer facing, ability to verify technical complexity
8. Ability to select that the fix process has begun
9. Ability to select that the fix process has completed
10. After the fix is completed, ability to select whether or not the customer accepted or denied training
11. After the fix is completed, ability to select whether or not the customer is satisfied with the fix.
12. Once the customer is satisfied with the fix and this has been indicated on the app, the ticket will be wiped from the phone

Next, we grouped the requirements together to decide which screen they would belong to...

Screen 1
#1

Screen 2
#2 - #4

Screen 3
#5

Screen 4
#6, #7

Screen 5
#8,#9

Screen 6
#10,#11

Here are some ROUGH mockups for the screens....

Screen 1

(apparently I can't spell ticket)

 



















Screen 2

Screen 3

Screen 4

Screen 5

The idea is that once the user submits a screen, the user is taken to the next screen (unless the ticket needs to be re-queued).  Also, if the user - for example - submits screen one and then closes the application, the next time the user opens the application and clicks on the ticket, screen two will pop up. 

We also considered the possibility of having a menu screen where the user can select which screen the user wants to navigate to.  Then, once the user submitted a screen, the link to the screen would be deactivated on the menu screen.

Feel free to post comments or we can discuss this further in person on a later day.